The Importance of Hiring a VA

Hiring a VA is becoming popular these days and has helped many businesses to survive the very challenging world of business and commerce. It is important that you as the business owner don’t just sit around in your office all day, every day. You need to go out and meet new people, relax, enjoy and have fun! As the saying goes, “All work and no play makes Jack a dull boy”. It is pretty much the same with your business. All work and no time to get inspiration will make your business a dull and losing one. Business owners need to go out and build a strong network, be socially active,  get advice from other people and be inspired to try something new.

Sometimes our minds brings us back to the endless tasks piling on our desk and computers, this is why hiring a VA is important and helpful for business owners like you! As long as you hire the right VA, he/she will be your answered prayer to do the tedious tasks that drains the life out of you.

It is time that you focus on more important things such as your  family, friends, your wellbeing and… expanding your business.

Meet one of our pioneering VAs, Des, who has been with us since we first started. Her positive attitude and willingness to learn new skills are the reasons why her clients of 6 years won’t let her go.  She’s still working with the same clients since day 1 and they are inseparable ever since. Find out what she does….

Des Colina

What are your main tasks?

Virtual Assistant is my job that I never expect that I would love. I have been serving two or more clients for almost 6 years now. I am happy doing my clients tasks such as bookkeeping, bank reconciliation, staff timekeeping, calendar management, holiday rental sites management, email handling, data entry, CSR and appointment settings.


How do you manage your time?

Currently I have two clients. For me to deliver my tasks on time from each of them I use ASANA – an online application that helps me track and reminds me of my work deadlines. Also, I make sure that I recognize which task(s) is urgent.


Why did you choose to be a VA?

I chose to be a Virtual Assistant because I realized that I love organizing files/documents, I motivate myself to finish what is expected and I love facing whole day in a computer. I also have typing and customer service skills, familiar with MS Office and some online applications that my clients are using like MYOB and XERO accounting software. I maximized the skills I have, and I know those were just some of the skills to be a Virtual Assistant.


Des 6 years ago


What is your previous job before you became a VA?

Before I became a Virtual Assistant, I used to be a Customer Service Representative in a telephone company (BPO) based in US for 2 years and was promoted as Quality Analyst for 1 year. Since the telephone company was closed, I applied in a publishing company and was hired as a Finance Representative for 2 years. While working on a graveyard shift, I lived unhealthy life – lack of sleep. I got sick like almost every month, so the doctor advised me to find a day time job instead. Blessed I am for EWE found and hired me. Until now I still love working with the company.


Tell us more about yourself

I am Desiree Joy Colina – Quilo. I am a silent type of person who loves playing keyboard musical instrument and listening to music. I enjoy going out with some of my few friends. I am active in church planting and outreach programs. Yes, I am always busy, and I love it!


Check the services that we offer and contact us today.

How can Virtual Assistants help boost my Business?

How Virtual Assistants can help boost your Business

Virtual staffing is no longer a new concept, it’s been around for years even before Odesk and started. Now it seems, almost every business owners, both big and small, has heard about, considered using or uses this solution. Yes, it is a ‘solution’ and you’re about to learn the facts about hiring virtual staff and how they can help boost your business.

Virtual assistants are not as expensive as you may think, in fact, it is affordable and among the best solution for small businesses and businesses that are expanding. Here are the answers to the most common questions about virtual assistants.

What is a virtual assistant?

A virtual assistant is a contractor working remotely. They provide support and services that you or your company needs. They have different specialties and are easily trainable.

There are 2 kinds of virtual assistants, homebase and officebase.

When do I need to hire a virtual assistant?

  1. When your business starts to wear you out, because you have too much to handle, then it’s a good time to hire one or more VAs. In fact, it’s even better if you hire and train a VA before you get to that point, so they are trained and up to speed before you get to breaking point! It’s usually a good sign, meaning, your business is expanding and you need help to do the administrative tasks.
  2. When you want to expand and reach more customers/clients but you are on a budget and can’t afford to hire a local marketing company or rent an office and hire more staff.


Which is better to hire, homebased or officebased VAs?

Now, this is a personal preference. There is nothing wrong hiring a homebased VA if he/she comes highly recommended by people you know, or they have a good rating on the freelance platforms. If you want to be hands on, doing everything yourself and micro-managing your VA, then this won’t be a problem for you.

The advantage of hiring officebased virtual assistants like EastWest Enterprises is that you don’t have to worry about management, HR related issues, sick leave, tech support and other office related concerns, because the company will do it for you. You can focus more on the most important things in your business, or in your life, like spending more family time while someone is doing the tedious tasks for you. Officebased VAs at EastWest Enterprises for instance are supplied with everything they need to be productive such as a computer with 2 screens, high speed internet, A-class offices, computer chair, desk and full technical support in case there is a computer issue that needs to be resolved.


How can Virtual Assistants help boost my Business?

Most virtual assistants are skilled and have at least 3 years experience working in different industries. They are generally college graduates with a bachelor’s degree or even a post graduate degree.

In first-world countries, hiring marketing staff, tech support and admin staff can cost a lot. If you have a budget constraints or watching your bottom line, then hiring an experienced virtual assistant who specialises in something you need will help you save more money.

At East West Enterprises, our staff have many specialties, such as social media marketing, transcriptionists, customer service, IT, SEO,  virtual property managers, virtual paralegals and many more.  Our employees are given trainings if they want to learn new skills aside from what they specialise in and they are always willing to learn new ‘client-specific’ tasks and skills.


How do I start?

In Australia, call us on 1300 857 731 or take a tour of our website

We provide a great work culture & ethics, plus all structure including technical support and recruitment, saving you time and the headache of finding a virtual assistant who suits your needs.

Meet Izza Andong, our HR and virtual assistant

As much as we value our clients, we also value our virtual assistants. Most big time business owners would agree that the key to a successful business is having happy customers, and how do we keep our customers happy? First we need happy employees.

“The key to achieving customer happiness, as in customers who want to do business with you again and again, is to focus on employee happiness first.” That’s according to Jason Whitman, VP of Customer and Employee Success at Justworks

As we are hiring virtual assistants offshore, do you ever wonder how they manage their time per client and what they are like outside office?

In the next months, we will be posting a series of blogs about our virtual assistants so you can learn more about them, and how they deal with your business. If you have a question, feel free to comment so we can add them on the next blog.

Meet one of EWE’s most hardworking and beautiful ladies, Izza Andong.

Izza Andong


What are your main tasks?

As a human resource Trainee, I’ve been trained to strictly follow and impose the processes in the company. I file and organize documents, I follow up and/or talk to clients re VA’s absences, I also handle two clients in which I format CV’s for them and data entry if requested, I help Shammie and Winrich in imposing the Company Policies, I’m the go-to of every VA’s concerns (which I also coordinate with both Shammie and Winrich), I check the attendance daily, I organize and facilitate recruitment tasks and I also make sure that everyone gets in the loop of anything that the company should be concerned of.


How do you manage your time with multiple clients?

For me, my tasks don’t come in specific “time-schedules” but I usually just do everything as “First come First serve”. When there are urgent tasks, I put them first. As much as possible, urgent or non-urgent, I really want to do my tasks ASAP always because then I’d have enough time to do personal things after. I am willing to sacrifice breaks for as long as I get the tasks DONE. I can just eat in between, I really don’t mind. Hahaha


Why did you choose to be a VA?

Who wouldn’t? Haha. I really don’t have specific reasons as to why I chose to become a VA, but maybe I can see my growth here as an individual. This is an actual training for me to enhance my interpersonal skills. Of course, the pay is also good enough especially for a starter like me. What more of those who are very experienced? Plus, the work doesn’t get you so worn out at the end of the day and you also get to talk to people offshore and also learn their culture.  How I wish I’d get to adapt Aussie slang and idioms as well hahahahah.


What was your previous job before you became a VA?

In summer of 2017, I was an office-based ESL teacher for a month. I taught to children, teens and adults. It was a great experience because it really enhanced my communication skills. As a teacher, you need to be an example of how words are pronounced, so that made me learn and review a lot of English lessons too. I also learned a few of the Chinese culture and made friends to some of my students. 


Tell us more about yourself

I love Pinterest. I love anything cute, rustic, vintage and dark. I love dark chocolates over any flavors, I can go up to 70% cocoa. When I was younger, I wanted to become a Veterinarian. Maybe that’s why I love animals especially dogs. In high school, I wanted to become a Lawyer. But in College, I was enrolled to Industrial Engineering. I didn’t even know that program existed before haha. I love painting, sketching and drawing. I love art more than anything in this world. I don’t go for mainstream fashion, although sometimes it’s all you can literally SEE so you end up buying too haha). I’m not a fan of night-outs. I love to read books but I don’t have my own book-collection. Wishing to have one soon! I collect ball pens, although I don’t really use all of them. I love greens and salads over chicken & pork. I also enjoy singing and watching series (TWD,TVD,Suits etc.)