Lorelie is a graduate of Accountancy with masteral credits in Public Administration. She also completed a Certificate in Education. She is mature, candid and has integrity, plus she constantly strives to improve herself and her skills.
Lorelie maintained the books of accounts such as the general ledger, accounts receivable and accounts-payable subsidiary ledgers and schedules to support the preparation of financial statements of the clients of an accounting firm with its supporting schedules. She worked at the Central Bank before joining the largest bank in the US as a phone banker resolving account-specific enquiries/issues related to retail banking such as online transactions, wire transfers, ACH, ATM deposits/withdrawals or POS purchases, handling of general enquiries by customers with mortgage/credit card/business/auto finance accounts and answers banking-related questions from non-account holders, merchants and/or third-party bank institutions.
She has been working in the call centre industry since 2003, handling computer-assisted telephone interviews, telemarketing, customer service, outbound sales and quality assurance. She has tutored English to Korean, Japanese and Chinese students.
Lorelie is motivated and dependable. She is a lifelong learner who continues to learn. As a VA she has become proficient in the use of various CRMs and the creation of newsletters. Hard-working, modest and a goal setter, Lorelie takes the necessary steps to achieve the milestones she sets for herself.
- Sales Journal and Accounts Receivable Subsidiary Ledger
- Retail and Consumer Banking
- Content Writing
- Licensed Educator
- TEFL Certified
- Data Entry
- Market Research
- Phone Surveys
- Customer Service
- Quality Assurance
- General and Legal Transcription
- Multilevel Networking