SHAMMIE

10 Years in the Outsourcing Industry
Bachelor of Science in Management Accounting

• Spreadsheet analysis
  Market Research – online and phone survey e.g. political and customer satisfaction survey
  Phone Centre Quality Assurance
  General Accounting

SHENN

4 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Customer Service Support
  Sales
  Customer Relations Management
  Schedule Organization
  Basic Photoshop Editing
  PDF and Microsoft Word Editing
  Admin Task/Data Entry/Lead Mining

CHARLENE

8 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Outbound Sales
  Market Research
  Quality Assurance
  Admin Tasks/Data Entry
  Basic Photoshop Editing
  Basic HTML coding
  PDF & Microsoft Word Editing

Karla

3 years in Outsourcing Industry
Bachelor of Arts major in Psychology

• Basic Photoshop editing
  Chat support
  CV editing
  Project management
  Email support
  Manage monthly report
  Create subpages in a site thru WordPress
  Monitoring and Reporting Progress
  Controlling Quality / Controlling time management
  Admin tasks/data entry/lead mining
  Junior social media analyst

Mharjon

2 Years of outsourcing Industry
Bachelor of Science in Information Technology

• Web Admin Task
  Photoshop
  Chat Support
  Email Support
  Social Media Management and Marketing
  Social Media anayst
  Monitoring and reporting progress
  Poster Designing

Independent Contractors

• Certified Accountant
  Payroll
  Book keeping
  General Accounting
  AP/AR
  Superannuation
  Tax computation
  Social Media Marketing

VIC

4 Years in the Outsourcing Industry – Back End Developer, Server Administrator
Bachelor of Science in Information Technology- PHP Developer

• PHP Developer
  Photoshop
  Server Admin/Call Center Admin (Vicidial, GO autodial, Ameyo)
  Network Administrator

Jade

8 years in the Outsourcing Industry (including present)
Bachelor of Arts in Language

• Market research
  Phone Center Quality Assurance; Project Supervisor
  Customer Relations Management
  Calendar/Schedule Organization
  PDF and Microsoft Word Editing
  Admin Task/Data Entry
  Basic Property Management Data Entry; Title Search and Contract run through

Izza

Industrial Engineer
1 year in the Outsourcing Industry

• Market Research
  Customer Relations Management
  Wide knowledge in Microsoft Suites
  SketchUp or systems simulation tools
  Supply Chain management
  Lean Six Sigma
  Quality Assurance
  Human Resource
  Project management
  Ergonomics
  Admin tasks/Data entry/Lead mining
  Basic photoshop skills
  Content writer

Claire

6 years in the Outsourcing Industry
Bachelor of Education – Special Education
Master of Arts in Education – Montessori Education

• Facilitation/ Training
  Customer Experience Onboarding
  Project/ Team Management
  Business to Business Accounts Management
  Social Media Management and Marketing
  Email Management
  Sales (Inbound, upselling)
  Customer Service (Email, Chat and phone)
  e-Commerce Website Management (Bigcommerce, Shopify, Magento, Presta)
  Research
  CRM Management (Freshdesk, Salesforce, Zendesk, Hubspot)
  Basic Photoshop Editing
  Google programs

Katrina

8 years outsourcing industry
Bachelor of Science in Information Technology
Associate in Computer Science

• On-Site SEO and Google Analytics
  Social media strategy
  Facebook Ads
  ClickFunnels
  Inbound Marketing
  Web content development
  Newsletter / Email Marketing
  Copywriting
  Project management
  Layout design
  Market research
  HTML
  Ads creation

Mimi

6 years outsourcing
Bachelor of Arts in Hotel and Restaurant Management

• Virtual Property Management
  Schedule property inspections
  Scheduling
  Email correspondence
  Virtual Assistant
  Administrative task
  Customer Service Trainer
  Team Coaching
  Handle escalations

Jacquilyn

5 years in the Outsourcing Industry
Bachelor of Secondary Education – Major in Social Sciences

• Customer Service Representative (Inbound & Email)
  M2M – Esacalation to Appeals Department
  Outbound Sales Representative for Credit Repair
  Technical Support for Telecommunication
  Virtual Assistant (Sales)
  Administrative Task/Data Entry

Lai

Over 10 years in the Outsourcing Indusrty
Bachelor of Science in Accountancy

• Sales Journal and Accounts Receivable Subsidiary Ledger
  Retail or Consumer Banking
  Payroll
  Content Writing
  Licensed Educator
  TEFL Certified
  Data Entry
  Market Research
  Phone Surveys
  Customer Service
  Quality Assurance
  Telesales
  General and Legal Transcription
  Multilevel Networking

Des

10 years in Outsourcing Industry
Bachelor of Science in Management
Associate is Computer Technology

• Call Center Quality Assurance
  Customer Service Representative
  Finance Representative
  Admin tasks/Data Entry/Lead Mining
  Project Management
  Virtual Assistant

Zac

10 Years in the Outsourcing Industry

Bachelor of Science in Computer Science

• Data Entry
  Photoshop
  Chat Support
  Tech support
  Wordpress
  Customer Service Support
  Outbound Sales
  Quality Assurance
  Lead Generation
  Content Writing
  Web Development
  Back End Developer
  Web Systems Administrator

Rich

14 years in the outsourcing industry

Bachelor of Science in Business Administration major in Human Resources Development and Management

• Operations Management
• Training and Development Management
• Client Relations Management
• Human Resources Management
• Project Management
• Data/spreadsheet analysis
• Legal transcription
• Contracts
• Customer Service
• CRM Management
• Procurement