Our Team


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Everyone in the team can do the following:

  • Answering Service/Customer Support (Inbound/Outbound)
  • Appointment Set up
  • Audio and Video Transcription
  • CRM and client Management
  • Client file organising
  • Diary Management
  • Data entry
  • Online research
  • Prospect / Marketing List Building
  • Social Media Marketing

 

Meet some of our Virtual Assistants

 

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SHAMMIE

10 Years in the Outsourcing Industry
Bachelor of Science in Management Accounting

• Spreadsheet analysis
• Market Research – online and phone survey e.g. political and customer satisfaction survey
• Phone Centre Quality Assurance
• General Accounting

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SHENN

4 Years in the Outsourcing Industry
Bachelor of Science in Nursing

  • Customer Service Support
  • Sales
  • Customer Relations Management
  • Schedule Organization
  • Basic Photoshop Editing
  • PDF and Microsoft Word Editing
  • Admin Task/Data Entry/Lead Mining

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CHARLENE

8 Years in the Outsourcing Industry
Bachelor of Science in Nursing

  • Outbound Sales
  • Market Research
  • Quality Assurance
  • Admin Tasks/Data Entry
  • Basic Photoshop Editing
  • Basic HTML coding
  • PDF & Microsoft Word Editing

 

Karla

3 years in Outsourcing Industry
Bachelor of Arts major in Psychology

  • Basic Photoshop editing
  • Chat support
  • CV editing
  • Project management
  • Email support
  • Manage monthly report
  • Create subpages in a site thru WordPress
  • Monitoring and Reporting Progress
  • Controlling Quality / Controlling time management
  • Admin tasks/data entry/lead mining
  • Junior social media analyst

Mharjun

5 years in the Outsourcing Industry
Bachelor of Science in Business Administration

• Customer Service Support / Relations
• Technical Support
• Sales / upsales
• Proof Reader
• Basic Poster Designing

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Independent Contractors

  •  Certified Accountant
    Payroll
    Book keeping
    General Accounting
    AP/AR
    Superannuation
    Tax computation
    Social Media Marketing

VIC

4 Years in the Outsourcing Industry – Back End Developer, Server Administrator
Bachelor of Science in Information Technology- PHP Developer

• PHP Developer
• Photoshop
• Server Admin/Call Center Admin (Vicidial, GO autodial, Ameyo)
• Network Administrator

Jade

8 years in the Outsourcing Industry (including present)
Bachelor of Arts in Language

  • Market research
  • Phone Center Quality Assurance; Project Supervisor
  • Customer Relations Management
  • Calendar/Schedule Organization
  • PDF and Microsoft Word Editing
  • Admin Task/Data Entry
  • Basic Property Management Data Entry; Title Search and Contract run through

Izza

Industrial Engineer
1 year in the Outsourcing Industry

  • Market Research
  • Customer Relations Management
  • Wide knowledge in Microsoft Suites
  • SketchUp or systems simulation tools
  • Supply Chain management
  • Lean Six Sigma
  • Quality Assurance
  • Human Resource
  • Project management
  • Ergonomics
  • Admin tasks/Data entry/Lead mining
  • Basic photoshop skills
  • Content writer

Claire

6 years in the Outsourcing Industry
Bachelor of Education – Special Education
Master of Arts in Education – Montessori Education

  • Facilitation/ Training
  • Customer Experience Onboarding
  • Project/ Team Management
  • Business to Business Accounts Management
  • Social Media Management and Marketing
  • Email Management
  • Sales (Inbound, upselling)
  • Customer Service (Email, Chat and phone)
  • e-Commerce Website Management (Bigcommerce, Shopify, Magento, Presta)
  • Research
  • CRM Management (Freshdesk, Salesforce, Zendesk, Hubspot)
  • Basic Photoshop Editing
  • Google programs

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