SHAMMIE

10 Years in the Outsourcing Industry
Bachelor of Science in Management Accounting

• Spreadsheet analysis
• Market Research – online and phone survey e.g. political and customer satisfaction survey
• Phone Centre Quality Assurance
• General Accounting

SHENN

4 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Customer Service Support
• Sales
• Customer Relations Management
• Schedule Organization
• Basic Photoshop Editing
• PDF and Microsoft Word Editing
• Admin Task/Data Entry/Lead Mining

CHARLENE

8 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Outbound Sales
• Market Research
• Quality Assurance
• Admin Tasks/Data Entry
• Basic Photoshop Editing
• Basic HTML coding
• PDF & Microsoft Word Editing

Karla

3 years in Outsourcing Industry
Bachelor of Arts major in Psychology

• Basic Photoshop editing
• Chat support
• CV editing
• Project management
• Email support
• Manage monthly report
• Create subpages in a site thru WordPress
• Monitoring and Reporting Progress
• Controlling Quality / Controlling time management
• Admin tasks/data entry/lead mining
• Junior social media analyst

Mharjon

2 Years of outsourcing Industry
Bachelor of Science in Information Technology

• Web Admin Task
• Photoshop
• Chat Support
• Email Support
• Social Media Management and Marketing
• Social Media anayst
• Monitoring and reporting progress
• Poster Designing

Independent Contractors

• Certified Accountant
• Payroll
• Book keeping
• General Accounting
• AP/AR
• Superannuation
• Tax computation
• Social Media Marketing

VIC

4 Years in the Outsourcing Industry – Back End Developer, Server Administrator
Bachelor of Science in Information Technology- PHP Developer

• PHP Developer
• Photoshop
• Server Admin/Call Center Admin (Vicidial, GO autodial, Ameyo)
• Network Administrator

Jade

8 years in the Outsourcing Industry (including present)
Bachelor of Arts in Language

• Market research
• Phone Center Quality Assurance; Project Supervisor
• Customer Relations Management
• Calendar/Schedule Organization
• PDF and Microsoft Word Editing
• Admin Task/Data Entry
• Basic Property Management Data Entry; Title Search and Contract run through

Izza

Industrial Engineer
1 year in the Outsourcing Industry

• Market Research
• Customer Relations Management
• Wide knowledge in Microsoft Suites
• SketchUp or systems simulation tools
• Supply Chain management
• Lean Six Sigma
• Quality Assurance
• Human Resource
• Project management
• Ergonomics
• Admin tasks/Data entry/Lead mining
• Basic Photoshop skills
• Content writer

Claire

6 years in the Outsourcing Industry
Bachelor of Education – Special Education
Master of Arts in Education – Montessori Education

• Facilitation/ Training
• Customer Experience Onboarding
• Project/ Team Management
• Business to Business Accounts Management
• Social Media Management and Marketing
• Email Management
• Sales (Inbound, upselling)
• Customer Service (Email, Chat and phone)
• e-Commerce Website Management (Bigcommerce, Shopify, Magento, Presta)
• Research
• CRM Management (Freshdesk, Salesforce, Zendesk, Hubspot)
• Basic Photoshop Editing
• Google programs

Katrina

8 years outsourcing industry
Bachelor of Science in Information Technology
Associate in Computer Science

• On-Site SEO and Google Analytics
• Social media strategy
• Facebook Ads
• ClickFunnels
• Inbound Marketing
• Web content development
• Newsletter / Email Marketing
• Copywriting
• Project management
• Layout design
• Market research
• HTML
• Ads creation

Mimi

6 years outsourcing
Bachelor of Arts in Hotel and Restaurant Management

• Virtual Property Management
• Schedule property inspections
• Scheduling
• Email correspondence
• Virtual Assistant
• Administrative task
• Customer Service Trainer
• Team Coaching
• Handle escalations

Jacquilyn

5 years in the Outsourcing Industry
Bachelor of Secondary Education – Major in Social Sciences

• Customer Service Representative (Inbound & Email)
• M2M – Esacalation to Appeals Department
• Outbound Sales Representative for Credit Repair
• Technical Support for Telecommunication
• Virtual Assistant (Sales)
• Administrative Task/Data Entry

Lai

Over 10 years in the Outsourcing Indusrty
Bachelor of Science in Accountancy

• Sales Journal and Accounts Receivable Subsidiary Ledger
• Retail or Consumer Banking
• Payroll
• Content Writing
• Licensed Educator
• TEFL Certified
• Data Entry
• Market Research
• Phone Surveys
• Customer Service
• Quality Assurance
• Telesales
• General and Legal Transcription
• Multilevel Networking

Des

10 years in Outsourcing Industry
Bachelor of Science in Management
Associate is Computer Technology

• Call Center Quality Assurance
• Customer Service Representative
• Finance Representative
• Admin tasks/Data Entry/Lead Mining
• Project Management
• Virtual Assistant

Zac

10 Years in the Outsourcing Industry

Bachelor of Science in Computer Science

• Data Entry
• Photoshop
• Chat Support
• Tech support
• WordPress
• Customer Service Support
• Outbound Sales
• Quality Assurance
• Lead Generation
• Content Writing
• Web Development
• Back End Developer
• Web Systems Administrator

Rich

14 years in the outsourcing industry

Bachelor of Science in Business Administration major in Human Resources Development and Management

• Operations Management
• Training and Development Management
• Client Relations Management
• Human Resources Management
• Project Management
• Data/spreadsheet analysis
• Legal transcription
• Contracts
• Customer Service
• CRM Management
• Procurement

Mark

Bachelor of Science in Information Technology

10 Years in the Outsourcing Industry

• Appointment Setting
• Marketing Research
• Data/spreadsheet analysis
• Content writing
• Data entry
• Photo Editing
• Social Media
• Multimedia (video editing)
• Lead generation