SHAMMIE

10 Years in the Outsourcing Industry
Bachelor of Science in Management Accounting

• Spreadsheet analysis
  Market Research – online and phone survey e.g. political and customer satisfaction survey
  Phone Centre Quality Assurance
  General Accounting

SHENN

4 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Customer Service Support
  Sales
  Customer Relations Management
  Schedule Organization
  Basic Photoshop Editing
  PDF and Microsoft Word Editing
  Admin Task/Data Entry/Lead Mining

CHARLENE

8 Years in the Outsourcing Industry
Bachelor of Science in Nursing

• Outbound Sales
  Market Research
  Quality Assurance
  Admin Tasks/Data Entry
  Basic Photoshop Editing
  Basic HTML coding
  PDF & Microsoft Word Editing

Karla

3 years in Outsourcing Industry
Bachelor of Arts major in Psychology

• Basic Photoshop editing
  Chat support
  CV editing
  Project management
  Email support
  Manage monthly report
  Create subpages in a site thru WordPress
  Monitoring and Reporting Progress
  Controlling Quality / Controlling time management
  Admin tasks/data entry/lead mining
  Junior social media analyst

Mharjon

2 Years of outsourcing Industry
Bachelor of Science in Information Technology

• Web Admin Task
  Photoshop
  Chat Support
  Email Support
  Social Media Management and Marketing
  Social Media anayst
  Monitoring and reporting progress
  Poster Designing

Independent Contractors

• Certified Accountant
  Payroll
  Book keeping
  General Accounting
  AP/AR
  Superannuation
  Tax computation
  Social Media Marketing

VIC

4 Years in the Outsourcing Industry – Back End Developer, Server Administrator
Bachelor of Science in Information Technology- PHP Developer

• PHP Developer
  Photoshop
  Server Admin/Call Center Admin (Vicidial, GO autodial, Ameyo)
  Network Administrator

Jade

8 years in the Outsourcing Industry (including present)
Bachelor of Arts in Language

• Market research
  Phone Center Quality Assurance; Project Supervisor
  Customer Relations Management
  Calendar/Schedule Organization
  PDF and Microsoft Word Editing
  Admin Task/Data Entry
  Basic Property Management Data Entry; Title Search and Contract run through

Izza

Industrial Engineer
1 year in the Outsourcing Industry

• Market Research
  Customer Relations Management
  Wide knowledge in Microsoft Suites
  SketchUp or systems simulation tools
  Supply Chain management
  Lean Six Sigma
  Quality Assurance
  Human Resource
  Project management
  Ergonomics
  Admin tasks/Data entry/Lead mining
  Basic photoshop skills
  Content writer

Claire

6 years in the Outsourcing Industry
Bachelor of Education – Special Education
Master of Arts in Education – Montessori Education

• Facilitation/ Training
  Customer Experience Onboarding
  Project/ Team Management
  Business to Business Accounts Management
  Social Media Management and Marketing
  Email Management
  Sales (Inbound, upselling)
  Customer Service (Email, Chat and phone)
  e-Commerce Website Management (Bigcommerce, Shopify, Magento, Presta)
  Research
  CRM Management (Freshdesk, Salesforce, Zendesk, Hubspot)
  Basic Photoshop Editing
  Google programs

Katrina

8 years outsourcing industry
Bachelor of Science in Information Technology
Associate in Computer Science

• On-Site SEO and Google Analytics
  Social media strategy
  Inbound Marketing
  Web content development
  Newsletter / Email Marketing
  Copywriting
  Project management
  Layout design
  Market research
  HTML
  Ads creation

Mimi

6 years outsourcing
Bachelor of Arts in Hotel and Restaurant Management

• Virtual Property Management
  Virtual Assistant
  Administrative task
  Customer Service