Our Team


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Everyone in the team can do the following:

  • Answering Service/Customer Support (Inbound/Outbound)
  • Appointment Set up
  • Audio and Video Transcription
  • CRM and client Management
  • Client file organising
  • Diary Management
  • Data entry
  • Online research
  • Prospect / Marketing List Building
  • Social Media Marketing

 

Meet some of our Virtual Assistants

 

SHAMMIE

10 Years in the Outsourcing Industry
Bachelor of Science in Management Accounting

  • Spreadsheet analysis
  • Market Research – online and phone survey e.g. political and customer satisfaction survey
  • Phone Centre Quality Assurance
  • General Accounting

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SHENN

4 Years in the Outsourcing Industry
Bachelor of Science in Nursing

  • Customer Service Support
  • Sales
  • Customer Relations Management
  • Schedule Organization
  • Basic Photoshop Editing
  • PDF and Microsoft Word Editing
  • Admin Task/Data Entry/Lead Mining

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CHARLENE

8 Years in the Outsourcing Industry
Bachelor of Science in Nursing

  • Outbound Sales
  • Market Research
  • Quality Assurance
  • Admin Tasks/Data Entry
  • Basic Photoshop Editing
  • Basic HTML coding
  • PDF & Microsoft Word Editing

 

Karla

3 years in Outsourcing Industry
Bachelor of Arts major in Psychology

  • Basic Photoshop editing
  • Chat support
  • CV editing
  • Project management
  • Email support
  • Manage monthly report
  • Create subpages in a site thru WordPress
  • Monitoring and Reporting Progress
  • Controlling Quality / Controlling time management
  • Admin tasks/data entry/lead mining
  • Junior social media analyst

Mharjon

2 Years of outsourcing Industry
Bachelor of Science in Information Technology

  • Web Admin Task
  • Photoshop
  • Chat Support
  • Email Support
  • Social Media Management and Marketing
  • Social Media anayst
  • Monitoring and reporting progress
  • Poster Designing

 

Independent Contractors

  • Certified Accountant
  • Payroll
  • Book keeping
  • General Accounting
  • AP/AR
  • Superannuation
  • Tax computation
  • Social Media Marketing

VIC

4 Years in the Outsourcing Industry – Back End Developer, Server Administrator
Bachelor of Science in Information Technology- PHP Developer

  • PHP Developer
  • Photoshop
  • Server Admin/Call Center Admin (Vicidial, GO autodial, Ameyo)
  • Network Administrator

Jade

8 years in the Outsourcing Industry (including present)
Bachelor of Arts in Language

  • Market research
  • Phone Center Quality Assurance; Project Supervisor
  • Customer Relations Management
  • Calendar/Schedule Organization
  • PDF and Microsoft Word Editing
  • Admin Task/Data Entry
  • Basic Property Management Data Entry; Title Search and Contract run through

Izza

Industrial Engineer
1 year in the Outsourcing Industry

  • Market Research
  • Customer Relations Management
  • Wide knowledge in Microsoft Suites
  • SketchUp or systems simulation tools
  • Supply Chain management
  • Lean Six Sigma
  • Quality Assurance
  • Human Resource
  • Project management
  • Ergonomics
  • Admin tasks/Data entry/Lead mining
  • Basic Photoshop skills
  • Content writer

Claire

6 years in the Outsourcing Industry
Bachelor of Education – Special Education
Master of Arts in Education – Montessori Education

  • Facilitation/ Training
  • Customer Experience Onboarding
  • Project/ Team Management
  • Business to Business Accounts Management
  • Social Media Management and Marketing
  • Email Management
  • Sales (Inbound, upselling)
  • Customer Service (Email, Chat and phone)
  • e-Commerce Website Management (Bigcommerce, Shopify, Magento, Presta)
  • Research
  • CRM Management (Freshdesk, Salesforce, Zendesk, Hubspot)
  • Basic Photoshop Editing
  • Google programs

Katrina

8 years outsourcing industry
Bachelor of Science in Information Technology
Associate in Computer Science

  • On-Site SEO and Google Analytics
  • Social media strategy
  • Facebook Ads
  • ClickFunnels
  • Inbound Marketing
  • Web content development
  • Newsletter / Email Marketing
  • Copywriting
  • Project management
  • Layout design
  • Market research
  • HTML
  • Ads creation

Mimi

6 years outsourcing
Bachelor of Arts in Hotel and Restaurant Management

  • Virtual Property Management
  • Schedule property inspections
  • Scheduling
  • Email correspondence
  • Virtual Assistant
  • Administrative task
  • Customer Service Trainer
  • Team Coaching
  • Handle escalations

 

Jacquilyn

5 years in the Outsourcing Industry
Bachelor of Secondary Education – Major in Social Sciences

  • Customer Service Representative (Inbound & Email)
  • M2M – Esacalation to Appeals Department
  • Outbound Sales Representative for Credit Repair
  • Technical Support for Telecommunication
  • Virtual Assistant (Sales)
  • Administrative Task/Data Entry

Lai

Over 10 years in the Outsourcing Indusrty
Bachelor of Science in Accountancy

  • Sales Journal and Accounts Receivable Subsidiary Ledger
  • Retail or Consumer Banking
  • Payroll
  • Content Writing
  • Licensed Educator
  • TEFL Certified
  • Data Entry
  • Market Research
  • Phone Surveys
  • Customer Service
  • Quality Assurance
  • Telesales
  • General and Legal Transcription
  • Multilevel Networking

Des

10 years in Outsourcing Industry
Bachelor of Science in Management
Associate is Computer Technology

  • Call Center Quality Assurance
  • Customer Service Representative
  • Finance Representative
  • Admin tasks/Data Entry/Lead Mining
  • Project Management
  • Virtual Assistant

Zac

10 Years in the Outsourcing Industry

Bachelor of Science in Computer Science

  • Data Entry
  • Photoshop
  • Chat Support
  • Tech support
  • WordPress
  • Customer Service Support
  • Outbound Sales
  • Quality Assurance
  • Lead Generation
  • Content Writing
  • Web Development
  • Back End Developer
  • Web Systems Administrator

Rich

14 years in the outsourcing industry

Bachelor of Science in Business Administration major in Human Resources Development and Management

  • Operations Management
  • Training and Development Management
  • Client Relations Management
  • Human Resources Management
  • Project Management
  • Data/spreadsheet analysis
  • Legal transcription
  • Contracts
  • Customer Service
  • CRM Management
  • Procurement

Mark

Bachelor of Science in Information Technology

10 Years in the Outsourcing Industry

  • Appointment Setting
  • Marketing Research
  • Data/spreadsheet analysis
  • Content writing
  • Data entry
  • Photo Editing
  • Social Media
  • Multimedia (video editing)
  • Lead generation

Sandra

4 years in Outsourcing Industry
Bachelor of Arts in Psychology (AB-Psychology)

  • Virtual Property Management
  • Virtual Assistant
  • Administrative Task
  • Reports Analyst
  • Customer Service Representative (Inbound & Outbound)
  • Phone Survey
  • Quality Assurance
  • Contracts
  • Invoices

Hermi

10 Years in Outsourcing Industry
Bachelor of Science in Accountancy

  • Freight Audit
  • Virtual Assistant
  • Property Management
  • Chat Support
  • Data Entry
  • Administrative Tasks
  • Email Filtering

Bianca

9 years in the Outsourcing Industry

Bachelor of Science in Business Administration major in Human Resources Development and Management

  • Compensation and Benefits
  • Quickbooks
  • Client Facing
  • Training and Development Management
  • Human Resources Management
  • Contracts
  • Customer Services
  • Handles Outbound Calls
  • Flight Booking/ Travel Agent
  • Recruitment, Sourcing and Development,
  • Performance Management
  • Employee Relations
  • Administrative Task
  • Manage contact lists and customer spreadsheets
  • Maintain a calendar and set up meetings
  • Handle billing and accounting
  • Handles Bank Reconciliation

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